What are my delivery options?
Long Dog offers 3 convenient methods of delivery:
Courier – We deliver directly to your home or office. All delivery and tracking details are supplied to you once the courier has collected your order.
Post Office with Tracking Number – All delivery and tracking details are supplied to you once the order has been posted.
Collect – You can choose to collect if you are in the area where Long Dog operates from. (Bloemfontein)
Does LONG DOG ship internationally?
Yes we do. Goods need to be weighed and then a quote will be provided accordingly in the relevant currency.
Will I have to sign for my package?
If it is a courier or a post office delivery with a tracking number then you will need to sign.
What happens if an item is missing from my shipment?
Contact us by E-mail: (firstname.lastname@example.org ) within 24 hours of the delivery having taken place. Please have your Order Number ready.
How do I track my order online?
Once your order leaves, we’ll send you an e-mail with tracking details. If in doubt, contact us.
The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. Working days are defined as Mondays to Fridays, excluding Public Holidays