Last updated: 01-01-2026
This page explains how Long Dog handles delivery, cancellations, returns and refunds for orders placed through https://longdog.co.za.
Long Dog is the trading name of Kerrie Muldoon CC
1. Delivery information
Delivery areas: South Africa
Courier or delivery provider: Providers may vary
Order processing time: 14 Days
Estimated delivery time after dispatch: 2 – 3 Business Days
Delivery fees: Calculated at time of checkout
Collection option, if offered: Yes
The delivery fee and available delivery option will be shown at checkout or otherwise communicated before you place your order. Delivery estimates are estimates and may be affected by courier delays, public holidays, weather, remote delivery areas or other circumstances outside our reasonable control.
ECTA sets out requirements concerning performance of online orders, including where the supplier cannot supply goods or fails to meet an agreed delivery period. Applicable statutory rights remain available. ECTA
2. Delivery address and receipt
Please provide a complete and accurate delivery address and a telephone number the courier can use. Contact us as soon as possible at info@longdog.co.za if you need to correct an address. We cannot guarantee changes after an order has been dispatched.
If your parcel appears lost, is delivered to the wrong address, or arrives visibly damaged, contact us at info@longdog.co.za with your order number and, where possible, photographs of the parcel and packaging. We will investigate with the courier and work with you on the appropriate next step.
3. If an item is unavailable or delivery is delayed
If we discover that an item is unavailable after you place an order, we will contact you and explain the available options. If we cannot fulfil an order for which you have paid, we will arrange a refund for the unfulfilled item or order.
If your order is delayed beyond the agreed delivery period, contact us at info@longdog.co.za. Your rights under applicable law are not affected by this policy.
4. Cancelling an online order
For qualifying online transactions, ECTA gives a consumer the right to cancel without reason and without penalty within seven days after receiving goods, subject to statutory exceptions. Under that right, the consumer may be charged the direct cost of returning the goods. Any refund due under the Act must be made within the statutory period. ECTA
To request cancellation, email [INSERT EMAIL] with your order number and the products you wish to cancel. We will explain how to return the goods, if they have already been delivered.
5. Faulty, unsafe or non-compliant goods
The CPA provides an implied warranty of quality for goods. In specified circumstances, a consumer may return goods within six months of delivery if they fail to meet the standards in the Act; the consumer may direct the supplier to repair or replace them, or refund the price paid, as provided by law. CPA
If you believe an item is defective, unsafe or not as described, contact us at info@longdog.co.za with your order number, a description of the problem and photographs if available. We will assess the issue and explain the available remedy. We will not use this policy to limit rights you have under the CPA.
6. Change-of-mind returns
If Long Dog does not accept change-of-mind returns, use wording only after confirming it has been reviewed against the products sold and applicable consumer law. A change-of-mind policy does not remove statutory rights relating to online cancellations, defective goods or other legal remedies.
7. How to request a return
Email info@longdog.co.za before sending anything back. Include:
- your name and order number;
- the product you wish to return;
- the reason for the request; and
- photographs, if the product or parcel is damaged or faulty.
Return address: Returns address: The Courier Guy Bloemfontein DEPOT, Unit 23, Quagga Industrialpark, Quaggafontein, Bloemfontein, 9301
Return postage arrangements and costs: WILL BE PROVIDED AFTER THE REQUEST IS REVIEWED
Please do not send goods to an address that has not been confirmed by Long Dog.
8. Refunds
Where a refund is due, it will be made using EFT or another method agreed with you. Processing times may depend on your bank or payment provider.
Any refund timing required by law will apply regardless of a different estimate on this page.
9. Exchanges
Statutory rights and remedies remain unaffected.
10. Contact
For delivery, cancellation, return or refund questions:
Email: info@longdog.co.za
Telephone: +27 82 892 7899
Returns address: To be provided on request